i'm well p*ssed off i'v got a jl audio 300/2 amp it just broke after 18 months and no one in the uk repairs them and the warrenty only lasts 12 months so what options do i have ?

1 pay for a new one and get 20% off RRP

2 pay for a reconditioned one and get 40% off RRP

now does that seem like a good deal to you i don't think so only other option is to send the amp back to the states myself which when i said i could do that seem as my company do alot of business in the states he said that i wouldn't get it in the jl building as they need to be authorised and for repair costs and postage etc it will cost about the same as a recon one



so if you got any jl product over 12 months old and it breaks you may as well bin it

considering there one of the best makes around they aren't very helpfull when it's not under warrrenty won't even let me have a different model instead of the 300/2 cheaper

i don't think i'll buy jl audio ever again after i found this out and i hope it makes any of you thinkin of buying any of there products think twice !!!


they solved this problem if you read all the threads you should be very reassured that this company can help if you got a problem just make sure if your not happy to speak to someone with more authority

was it a UK model or imported? :)

BBG should *definitely* be able to sort you with a UK repair specialist... I'm sure Geoff will be happy to do so :)

This assumes the amp was sourced through legitimate UK retail channels though. Where did you buy it?

HB

UK replaced after old stuff was stolen by the insurance by toad / sextons i got box instructions it was even fitted by an approved installer and removed by one too

surely base or the like would repair it?

ben daintree i spoke to said no one in the uk can repair them us only

well if anyone has any numbers i can give them a bell tried 4 places up to now no one can get parts

pm goeff,, he'll tell u exactly wat your options are!

hope it all works out for u!

I find this quite hard to believe, its an amplifier not a nuclear warhead. Have you PM'ed Geoff@bbg on this forum, he usually appears very happy to help people on the forum. Even out of warranty I'm sure someone in the UK must be able to fix these.

no i'll do that now thanx

pm'd him
it might not be that bad but i replaced the amp and was gonna sell it but whats the point when a recon amp is £299 plus postage etc and these amps only go for that second hand

sextons actually thought it would cost bout £60 to repair until they found out no one can repair them

you pay so much for an amp and if it brakes u can't do anythin but replace it if i replace it the amp would of cost me over £900 !!!!

how can company's get away with doin that it's really p*ssed me off as they are very popular amps etc anyone else had problems like this

i did notice a 500/1 on ebay for the same reason as it had broke and couldn't be repaired in the uk

chill mate, geoff is usualy very good with problems. be patient!

Andrew

I`ll check your email when i get to work tomorrow however essentially Ben is right - JL Audio have chosen to not issue schematics on their amplifiers. However warranty period faults are straight one-for-one replaced with brand new product.

To be brutally honest the amplifier line has been super reliable and because of this i think the whole "out of warranty repair" thing has been thought out too well by JL Audio (not BBG), as a result you are the second person in two months that has requested the same thing, but the previous guy brought in a "grey" import - we told him politely we couldn't help, the same answer you received i think.

Please email me the serial number of your amplifier and i will take a look into it for you.

PS. Perhaps as a current JL Audio customer you can tell me what you would find acceptable for an out-of-warranty repair/replacement.

youre slating JL, but in fairness i dont think youre gonna put any1 off lol

as Geoff said youre one of 2 ppl out of the thousands, just bad luck really mate. and the general idea is that they only put it under warranty for the amount of time they are CERTAIN it will live for! after warranty expires the companies are obviously worried that the amps wont last as well and dont wanna be throwing out replacements left right and centre

also id challenge you to find a different company who deals much better with out of warranty equipment. once theyve got your money they dont care, theres enuff other ppl buying their product that the tiny minority whos break doesnt matter to them

call it bad customer service, i call it running a business, 99% of companies are like it

hope you get it sorted tho :)

youre slating JL, but in fairness i dont think youre gonna put any1 off lol

as Geoff said youre one of 2 ppl out of the thousands, just bad luck really mate. and the general idea is that they only put it under warranty for the amount of time they are CERTAIN it will live for! after warranty expires the companies are obviously worried that the amps wont last as well and dont wanna be throwing out replacements left right and centre

also id challenge you to find a different company who deals much better with out of warranty equipment. once theyve got your money they dont care, theres enuff other ppl buying their product that the tiny minority whos break doesnt matter to them

call it bad customer service, i call it running a business, 99% of companies are like it

hope you get it sorted tho :)


agree to a certain degree, business is business but in this case there is a damn fair point to be made.

some people who pay that kind of money for an amplifier expect it to last a long long time (and to be honest if i paid £600 for an amp- so would i) in warrenty period dealing is straight-forward stuff, but out of warrenty, if a customer is prepared to pay for the repair (even up to a couple of hundred if need be for the amp in question) then i would say its more than a little unfair that it isnt possible in the UK. it doesnt sound like he's asking for an out-and-out replacement but the guy isnt even being given the opportunity to PAY for the repairs!

here its not a case of finding a company that will offer a better deal after warrenty is over (although there are plenty. rockford will repair 90% of their amps for around £100 after warrenty is over. this applies to kit as old as five years or so)
its a case of being dealt with as a customer.

hope you get it sorted matey :)

Why dont JL offer longer then 12 months warrnety? even if it was an extra cost option like the packages you can get when you buy TVs etc?

well... no one have said how/why this JL is broken... maybe its the user..?

if my customers come back with something broken, i`ll sure check out the car pointing out why its broken, very often not product failure..

95% user brake/blow it him self....

not saying you personally broke tho..............(??)

they are quite expensive amps...and although they dont seem to go faulty that often i do think there should be some way of getting them repaired when out of warrenty when bought legitimatly in the uk from authorised dealers...

i think before anyone goes into it too much bbg should actually put out the actual facts on jl equipment and out of warrenty repairs....

i dont think it is a valid excuse to say that jl amps are very reliable....things can go wrong with anything and the facilities should be in place to service them in this country...

i think this is a very serious issue which should be cleared up as soon as possible....

I had a DOA one. Well Paul did. But we greyed it so we deserved all we got.

However is is a bit naughty for them not to issue the schematics to dealers - but i understand that the US anti trust laws are different to the uk on copyright and patent etc.........

well i think if they don't go faulty often why not have a warenty to back up how reliable they are it's not that the warenty is out that bothers me it's the fact that i have to get a new one and can't fix it all i want is it to be repaired so i can sell it so for a resonable price as i'll be lucky to get £300 for it weather it's new or not

i'll pick it up from the shop today and email the serial number to you hope we can sort somethin out thanks

Sorry to hear about this - it does seem like a large failure on JL's behalf with regard to its English customers, and also has the potential for BBG to bear the brunt of the customer comeback. I find it very concerning that a JL amp can't be repaired out of warranty, and I think that if that's the case, it WILL lose JL some sales. Companies should be more responsible than that - if they won't publish the schematics to authorised repairers, they should carry out repairs themselves for the life of the amp (only MHO ofcourse).

I hope you get it sorted mate

I find it very concerning that a JL amp can't be repaired out of warranty

Agreed... It would worry me quite heavily, that I could purchase a JL amp, lets say, a 1000/1, retailing at around £1000 IIRC, that, if went wrong, or was damaged after the initial 12 month warranty period, would then become nothing more than a paperweight, due to BBG not having in place and sort of mechanism for repair... Tis a scary thought, to think that you could blow that much cash on an amp, which, should it go wrong, or it be damaged after warranty, you might as well bin it! :eek:

Certainly not what other importers/manufacturers do, most of them offer the option of a repair.

I doubt people would want a brand new amp, or expect a replacement, but I would at least expect the option of getting a repair, especially considering how much these amps actually cost, and them being classed as a "premium" brand...

if it cost over £1000, it would be cheaper to ship it back to JL for repair would it not???

i did notice on the american site that they offer a 2 year warrenty if fitted by an approved installer as mine was but when i mentioned this bbg said that was us only i no that unless something changes i won't be purchasing any other jl audio products

i mean speakers subs etc i understand them not being repairable but at the end of the day this is just a circuit bored not a voicecoil cone etc

i'm pickin the amp up from the shop at lunch and will email them the serial number to prove it's uk model i will keep everyone up to date with how it goes as i'm sure alot of you with there products will wonder how this turns out

and the jl 1000/1 if it breaks after 12 months and you'v spent £1000 on it then the nice people at bbg will let you have another one in exchange for the old one for £800 bargain or what

they won't let you ship it back yourself they said it would never get into there building without authorisation

Wow, this is definitely news to me... and a HUGE botch on JL's part- what the heck ever happened to customer service? I know none of my money would be going towards JL kit knowing that it couldn't be repaired after a year (Well, none of money goes into JL kit anyway :D ;) )

yeah thats the bit they forget to tell you when there selling you one at the price they are

I've now got everything crossed since my amps are rapidly approaching the year-old stage!! Hope they sort it all out for you as this will be quite concerning. Surely with the number JL are selling here they should set up a UK approved repairer??

well if nothin gets sorted (i will give them a chance and hope they don't just make an exeption for me and replace it) i think a few mags would find this interestin not threatening them but i think all there customers deserve to no what to expect if they have any problems and think this problem needs to be rectified permenently for all there customers not just the ones that make a big deal out of it

it is a bit of a disgrace to be honest,

does this apply for all the products that BBG sell or just JL? what about if a PG etc went wrong after the warrenty?

hmm...

as i feel fairly calm today ( :clown: ) i would advise you to have a chat with old Geoff and i am sure, Geoff being the reasonable chap that he seems to across on the forum, something positive will result, im sure.

bit silly though the years extra warranty as applied in the US compared to what JL Audio allow for the UK ie. 1 year. not BBG's fault by all means, in fact its unfair ON BBG i would say, but there we go.

good luck :)

LMAO Andrew. Well done mate :D :lol:

won't bbg do it for you. ring up geoff & whine alot! ;)

yes but i think something needs sortin permenently i understand if it's an import or second hand but even then it should be repairable at the owners cost of course i'll see what happens once i email him the serial number. think i'll scan the original invoice as well let him see that too

LMAO Andrew. Well done mate :D :lol:

p-off V :D :D :cheese:

no but seriously, this one is not Geoff's fault, its not BBG's fault, its awkwa5rd and diffircult JL Audio USA policy which seems to allow only for a 1 year warranty which is a shame.

If there is no repair procedure, then how is purchasing an official UK version better than grey import (where most dealers offer their own warrenty). What are we, the UK customers paying extra for ?

Imagine if this was a car... Im sorry sir, your Subaru Impreza, official UK model, not grey import, is out of warrenty it cant be repaired, but if your car was still in Japan we could repair it...

Geoffs on the case, im sure he will sort something, probably on his way to Maplins for the spare parts are we talk ;)

probably on his way to Maplins for the spare parts are we talk ;)

maplins? doesnt enstill me with confidence :D

You guys are jumping the gun as usual.

As far as im aware this is our first case of a out of warranty UK sourced JL Audio amp needing repair - so being the organised company we are - we don't have an actual "set system" going :) apart from ensuring legitimate UK customers will get the customer service they have purchased.

We have taken lots of calls where people want repair of non-UK sourced JL Audio product (funny how the grey imports are the ones that need repair :) ) and i expect this is how Ben has answered you. I suspect the reason for this is that warranty repair requests normally come through the dealer base - not from an end-user.

As i said last night, once i get a serial number i can look into it, until then i would hope that the verdict of the CAD Lynch mob stays at "NOT GUILTY".

Cheers

Geoff

PS. All other BBG electronics brands do have out-of-warranty service catered for by Base Systems Ltd but JL Audio, for whatever reason, is the exception to this rule.

I don't see if at being a Warranty issue, it's fair enough only giving a year, thats pretty standard.. It just unnerves me that there is no repair support or anything after that initial period

You guys are jumping the gun as usual.

Geoff, I have not approached the trigger for some time now, so be fair now :D ;)

Geoff,

I think everyone here who knows or knows about you has faith in you to get the situation sorted.

the first thing i did was take it back to sextons where it was purchased from they rang yesterday and said all they can offer is a new replacement for 20% less than rrp thats when i got on the case and rang you direct only to be told exactly the same thing thats when i thought i should make a big thing of it and let everyone no i appreciate the fact you are willing to help but why was my only option to buy a discounted new one until i kicked up a fuss

i'm not blaming you but when they told me what you could do i wasn't happy and wasn't gonna buy another as i wanted to sell it anyway for £300 which is how much you offered me for a recon exchange amp of the same model

i hope all you lot are right cos £550 is a feckin lot of money to me and i only went for it cos it was one of the best

as for it brakin cos of me it's been doin the same job with no alteration to it for over 12 months with no trouble at all not even a blown fuse or overheated

Martin - i agree with you - i can't explain why you have been told what you have - its not right - you could have emailed me first instead of making a fuss in public [your prerogative (sp?)] - you will be sorted out - we will alter our current non-warranty instructions to deal with future cases like yours.

Sounds like good service - however i am not sure it is the grey import ones blowing up more - maybe more in the country than there should be in an ideal world?

Blame ebay for that one i guess. Thing is i would also assume that the grey ones have no serials on - all the ones i have ever seen have had all 3 stickers removed (the box, rear panel and the one on the chassis by the board) so that they can never be warrantied. Guess its not ideal to have them shipped from China to the States and back again though?

I would still like to say that i used these amps a couple of times and even though i import competitors (which are OBVIOUSLY superior cos i said so hehehehe ;) ) i would still recommend these amps in circumstances where the customer needs a awesome feature set onboard or the benefits of the RIPS and impedance matching system.

Nice amps overall.

this is all really very worrying....

jl amps have no user serviceable parts or fuses....they have to be sent through a jl authorised dealer to be sent to jl audio for service...this seams a very expensive way to have to change something as simple as a blown fuse.

bbg are the sole uk distributor for jl equipment and up to now bbg in answer to all the questions and coincerns posted on here have yet in my opinion given any satisfactory andwers with regards to the servicing of out of warrenty jl equipment.

we are constantly being told to buy jl equipment from authorised uk dealers to ensure that it is covered under warrenty.this is the main reason for people buying jl equipment at what i must say are hugely inflated prices compared to what jl equipment can be purchased for on the internet as so called grey imports.

im not trying to get at bbg but im sorry to say you should have in place some way of uk sourced equipment to be serviced in the uk.

all weve heard up to now is for this person to contact you regarding serial numbers to confirm that it is a uk sourced amp.

what is you policy if it is.

sorry if this all sounds rather blunt but these amps are expensive and i think bbg has a responsibilty to its uk customers.

paul mx3 .... I appreciate your concerns but you're winding yourself up over nothing - all JL Audio customers with UK sourced product will be looked after during warranty and after warranty as they have been since BBG started 10 years ago.

Having looked into the situation a little more here at BBG it appears to have been down to an internal miscommunication at the end of last year. As this is our first "non-warranty repair" case on JL Audio amplifiers it has obviously been flagged as a problem and we are now addressing something that obviously hasn't been communicated properly. Unfortuanately for BBG this "case" has been published on the internet before we have even looked into what the problem is/was ....... and as such has been blown way out of proportion.

For the foreseeable future it will be our intention to provide service on JL Audio "SLASH" amplifiers that are now outside of the warranty period as follows :

"Replacement 're-furb' amplifiers will be supplied at a ball park cost to the end-user of between £50-£100 depending on amplifier model/fault (required : Copy of invoice, all serial numbers intact and confirmed BBG sourced product ). These costs may rise depending on the level of damage to the amplifier."

So there we go, within 4 working hours of the problem being highlighted - its sorted !!

EDIT : Once the original poster is happy, I request this post is deleted as it unfairly reflects a bad image JL Audio/BBG because of a potential issue that was solved before any harm came of it :)

paul mx3 .... I appreciate your concerns but you're winding yourself up over nothing - all JL Audio customers with UK sourced product will be looked after during warranty and after warranty as they have been since BBG started 10 years ago.

Having looked into the situation a little more here at BBG it appears to have been down to an internal miscommunication at the end of last year. As this is our first "non-warranty repair" case on JL Audio amplifiers it has obviously been flagged as a problem and we are now addressing something that obviously hasn't been communicated properly. Unfortuanately for BBG this "case" has been published on the internet before we have even looked into what the problem is/was ....... and as such has been blown way out of proportion.

For the foreseeable future it will be our intention to provide service on JL Audio "SLASH" amplifiers that are now outside of the warranty period as follows :

"Replacement 're-furb' amplifiers will be supplied at a ball park cost to the end-user of between £50-£100 depending on amplifier model/fault (required : Copy of invoice, all serial numbers intact and confirmed BBG sourced product ). These costs may rise depending on the level of damage to the amplifier."

So there we go, within 4 working hours of the problem being highlighted - its sorted !!

Your approach Geoff is very much re-assuring to JL customers.

I need to clarify a few points, particularly as many of us find it beneficial to buy products of the quality supplied by BBG from the "used market". While the cash we pay for such products does not directly go into BBG's cuffers, the benefit to BBG is unquestionable (e.g opportunity for seller to upgrade to newer model etc)

1) Could we assume that are BBG/UK sourced items could be identified from their serial number in the same fashion that the chassis number of vehicles identify their status as an import?
2) We really should be contacting BBG to verify that the serial number on the product we intend to purchase, is BBGs............unless it has an original invoice.

Geoff IMO the thread should stay

it has shown what an excellent service BBG offers

The very fact that this is the first out of warranty repair required on a JL amp says a lot for the calibre of amp.. and BBG customer service has again shone through. :)

1) Could we assume that are BBG/UK sourced items could be identified from their serial number in the same fashion that the chassis number of vehicles identify their status as an import?

Correct.

2) We really should be contacting BBG to verify that the serial number on the product we intend to purchase, is BBGs............unless it has an original invoice.

We will check the serial number of the item in question only when a "service" situation arises.

Very nice to know... Good to see the quality of service reflecting the high quality of the amps... Adding to what VD said, I think they look awesome too :love:

I have only ever received the highest level of service and professionalism from BBG. Long may it continue. :)

athough i don't use JL anymore, i have never had anything but praise for BBGs service & help with problems.

ps. I'll mend the damn amp if u want, i got an old pro plus amp kicking around somewhere. I use the bits from that.

the only reason i posted this on the internet is because i emailed your company through your website (didn't no anyone from there was on here) and got a reply to contact the dealer i bought it off who would sort out a refurbished replacement for a set fee while so in it went to sextons
after sextons car audio called me and tolled me that all bbg could do was replace it with a new one at a discount of 20% (so amp would cost £375) i contacted your company on the phone to which someone called be who had emailed me also told me exactly the same thing and that there where no other options apart from send it to the us myself,
when i questioned how to go about it he told me he doubts they would do anything as it has to be authourised for them to accept it or something so i tolled him i'd have to leave it as i wanted to sell it for £300 and may as well bin it than pay the same amount for a recon one so that was when i had no choice but to post it on here to find out if anyone could help me sort somethin out

to post this on the internet was my final option and from what your company tolled me and sextons everyone in sextons thought that it was stupid and said they doubt they would buy any jl audio product noing that, so before you start saying i went about this all the wrong way i think that you should have a word with your staff about giving the correct information out

I appreciate your kind words guys but i have only found that there has been a misunderstanding because of badly worded internal correspondance.

mbh69 - I expect our staff were giving out the information that was provided but it was wrong - simple as that BBG made a mistake, your enquiry highlighted it and now i believe it has been resolved to your satisfaction ?

EDIT : Once the original poster is happy, I request this post is deleted as it unfairly reflects a bad image JL Audio/BBG because of a potential issue that was solved before any harm came of it :)

what on earth for?

perhaps edit the first post to say "resolved" etc, but isn't this purely an example of bbg/geoff sorting out problems bleedin quickly?

james

what on earth for?

perhaps edit the first post to say "resolved" etc, but isn't this purely an example of bbg/geoff sorting out problems bleedin quickly?

james

I agree with James, this makes you look good Geoff, certainly individual who feel agrieved can over emphasise thie concern at someone, but ultimately, this shows you in a good light.

There is no such thing as 100% efficiency in the work place, but this shows how you dealt with.

Only problem is, this is a 3 page thread, the matter of which was only really settled proper on the 3rd page... people may not read that far into it :(

Its really not going to be a problem.
People care about the problems experienced by others much less than you think :(
And in this case its being sorted on top of that ;)

TA to the rescuse once more, da ddaahhhh

Only problem is, this is a 3 page thread, the matter of which was only really settled proper on the 3rd page... people may not read that far into it :(

true.. very true..

how many times have people posted on a thread without reading every last word only to be cut down like the fool i am, err, i mean they are... lol...

james

Just to add my few comments, although i own DLS amps not JL, i understand the issue and i think it goes beyond which manufacture we are talking about. I think that irrespective of the equipment, if you purchase an expensive piece of electrical kit you should be able to assume that should it go wrong it can be fixed at a reasonable cost in the country you reside in ! If i purchased a Panasonic TV i would not see it as reasonable to be told i should send it back to Japan to be fixed.

once again bbg have cured a problem with proper customer service
this is why they will remain at the top of there class

nath

yeah i'm happy now ( or will be when i get a working one back) just a shame i had to kick up such a big fuss if i hadent posted on here i would have a very expensive / nice lookin paperweight but now it's sorted all the paperwork is in order and the amp should be on it's way tomorrow

so thanks to everyone for your support and it just shows what you can do when you all stick together

now anyone wanna buy a jl audio amp lol

mbh69 - I almost feel that you have decided to ignore everything i have written on this topic. BBG made a mistake and as you are the 1st customer that we have had come to us with the situation it came to light because of you !! We thank for you this.

Remember if you don't agree with something when speaking to any customer service team - always ask to speak to the guys boss! It could be that they have made a mistake but haven't realised !

not taking sides but that does sound *****!!

i have never used JL but if this is how it works i prob never will!!

ok i'll let you off then it's just the guy i spoke to seemed very sure of what he was telling me no matter what i said

but it's sorted now and i'm glad i could help it's suprising how long these amps have been going for and i'm the first to have this problem

once again bbg have cured a problem with proper customer service
this is why they will remain at the top of there class

nath

No they haven't, this was only solved because Geoff posts on here, if he didn't mbh69 would still be in a mess.

TA to the rescue! (again) :D

If mbh69 had written them a letter complaining about their apparent lack of service, it would have been seen by the right people and the same solution would have been found.

Nobody perfect. ;)

If mbh69 had written them a letter complaining about their apparent lack of service, it would have been seen by the right people and the same solution would have been found.

Exactly - whether it was aired publicly here, by letter or on the telephone to one of the management team - the result would have been the same. A simple misunderstanding meant a bad choice was made and its now been resolved to what we think is actually superior service than we can offer to any of our other brands.

i have never used JL but if this is how it works i prob never will!!

I don't beleive it !!

A product used for 18months is then replaced with a working one for a token sum ..... how is that "worse" than any other distributor in the UK. If my £350 LG LCD goes wrong after a year the only option is to get a new one, if my £200 Dyson goes wrong after a year i pay £50 (25% of original cost) for a repair, if my £80 GeForce Ti4200 goes wrong WITHIN a year i have to wait 6 weeks for it to be repaired.

Like i said already JL Audio amplifier users are now getting a cracking warranty period deal (replaced with a-grade) and a great non-warranty deal for 10-20% of the original cost with delivery next working day (replaced with re-furb or a-grade if re-furb are out of stock).

not taking sides but that does sound *****!!

i have never used JL but if this is how it works i prob never will!!

So what happens when your vipers are out of warrantee and they go wrong?

mbh69.... I think you've acted reasonably!!.... I would have done the same.

BBG and Geoff are exposing themselves more than most other manufactures by posting on here, so have to be at the top of their game otherwise it very quickly and publically gets exposed.

I'm sure Geoff has given someone a good kick up the ass... a bigger kick than if someone had just wrote a letter ;)

and bbg can sort screws out

mbh69.... I think you've acted reasonably!!.... I would have done the same.

BBG and Geoff are exposing themselves more than most other manufactures by posting on here, so have to be at the top of their game otherwise it very quickly and publically gets exposed.

I'm sure Geoff has given someone a good kick up the ass... a bigger kick than if someone had just wrote a letter ;)

I don't think it was unreasonable but obviously this is free to read to the whole world so "HEY WORLD - WE MADE A MISTAKE !!!" ;)

I prefer to think that by being here i can help our customers that visit here. There are only a handful of people that come here who "sell" you product ... at least we care what you are saying about us !!! :)

No kick up the arse required ... we're a small close knit company and mistakes happen.

don't matter what people say on here anyway. the amount of people buying JL won't be altered greatly as it's such good stuff. shops that deal with BBG won't be interested either cos they are already getting such an excellent service.

im glad youve cleared up my concerns geoff....i was just a little worried...

this does show superb customer service and i hope this shows just how good a forum like this is bringing suppliers and customers together.....

a lot of companies would shy away from public forums such as this but in thiss thread you have shown that you are not scared of facing the customers and acting quickly to solve problems that may arise...

well done geoff and bbg............

mbh69.... I think you've acted reasonably!!.... I would have done the same.


likewise..

probably wouldnt have set the title to "don't buy JL audio" but would have certainly explained what happened and asked what people here thought i should do.. :)

dont think anyone is specifically in the wrong here bbg had a moment of confusion, which a lot of companies have..

*group hug*

james

sorted i'm happy no at least no one hates me for getting annoyed and posting on here lol

A product used for 18months is then replaced with a working one for a token sum ..... how is that "worse" than any other distributor in the UK. If my £350 LG LCD goes wrong after a year the only option is to get a new one, if my £200 Dyson goes wrong after a year i pay £50 (25% of original cost) for a repair, if my £80 GeForce Ti4200 goes wrong WITHIN a year i have to wait 6 weeks for it to be repaired.

Like i said already JL Audio amplifier users are now getting a cracking warranty period deal (replaced with a-grade) and a great non-warranty deal for 10-20% of the original cost with delivery next working day (replaced with re-furb or a-grade if re-furb are out of stock).

i think its very reasonable of BBG to do so. a v.nice and generous gesture.

what i will say though is that the more diplomatic way would have been to telephone BBG first, THEN post if unsorted.

letter thing - a load of bollox id say as letters take time to be written, posted, received, opened, read, acted upon etc. forum and tel are instant.

but hey, looks like BBG customer service is certainly up to scratch :)

i took it back to the shop first who contacted them then i phoned them got fobbed off so i put this post on

Could someone maybe confirm this....

In the UK. The law states that certain things we can buy are covered by a 5-6 year period by law. You dont buy an expensive item for it to go wrong within that period.. Trading standards should know??. I mentioned this to a barrister today who had a problem with a really expensive fridge she had brought. Shop said they wouldnt help her as it was 16 months old (£3k fridge!!) She explained the law to them and got one of her staff to email the legal stuff to them.. Think she is getting a new fridge next week!!!!!

Dont be fools. We are a right set of mugs in the UK accepting any krap companies tell us.

Could someone maybe confirm this....

In the UK. The law states that certain things we can buy are covered by a 5-6 year period by law. You dont buy an expensive item for it to go wrong within that period.. Trading standards should know??. I mentioned this to a barrister today who had a problem with a really expensive fridge she had brought. Shop said they wouldnt help her as it was 16 months old (£3k fridge!!) She explained the law to them and got one of her staff to email the legal stuff to them.. Think she is getting a new fridge next week!!!!!

Dont be fools. We are a right set of mugs in the UK accepting any krap companies tell us.

But that doesn't take idiots into considerate. If you want I can kill a JL amp in 2 minutes, most people can. If you wire it up completely wrong and set it up completly wrong. With a fridge you just plug it in. People like Clifford (i think) and others offer a lifetime gaurantee if insured by a trained installer. I really don't blame them for not offering 5 to 6 years warrantee and if it did go to court, i doubt JL/BBG would lose as it was probably installed badly, incorrectly.

I've got amps which are 6 or 7 years old, I have speakers which are the same age. Never had a problem with either. Yet people set them up incorrectly and kill them

Dale

For sure!!! bet it happens every day. But i was only commenting on should something not function without any user input. It must be easty to work out if someone has installed it wrongly???

And As for proffesinal installers.......... Only as good as they want to do it!!! seen some terrible and dangerous installs done by a few "Pros"...

But i was only commenting on should something not function without any user input.

eh?

Installed wrongly - If a voice coil is melted, how do you tell how it was melted?

I'm losted..! thought we where on about amps??? The voice coil is a hard one I agree... the main point is the law in this land states that most consumer products should be covered for 5-6 years??

luke

I'm losted..! thought we where on about amps??? The voice coil is a hard one I agree... the main point is the law in this land states that most consumer products should be covered for 5-6 years??

luke

you will probably find if it is a fault due to build quality JL will change it, most amps die from abuse